FAQs
CELLAR DOOR
Our Cellar Door is open 11am – 5pm every day of the year except Christmas Day.
Our final tasting sessions begin at 4pm.
Our office is open from 9am – 5pm Monday-Friday for any enquiries.
We do not offer lunch or platters but you can purchase some olives or almonds to snack on during your tasting experience.
We do charge a fee for our tasting experiences. However most tasting fees are fully redeemable if you purchase wine after your tasting!
Please visit our Cellar Door booking page for the tasting fee for each experience.
As we are a smaller Cellar Door, we strongly recommend booking ahead to ensure an available table. Our tasting experiences are all seated experiences.
You can book your tasting on our Cellar Door Page or by calling us 08 8323 8689
Yes we are a dog friendly Cellar Door. We welcome dogs to our outdoor seating area.
We have a couple of tables accommodating 2-4 persons outside. We aren’t able to offer full serviced tastings outside but you are more than welcome to enjoy one by popping in to the counter and grabbing the wine from there.
Yes you may bring your children to our Cellar Door, but we do recommend booking in advance to ensure we have space. We have a non-alcoholic shiraz cordial that kids may enjoy.
SHIPPING AND RETURNS
We charge a flat fee of $15 for freight anywhere in Australia.
However, if your order is over $150 we will pay the freight costs for you!
Our delivery partners are Australia Post and Couriers Please. At checkout you can select a preferred provider or let us select the fastest provider for your area.
Melbourne – 4-6 business days
VIC Regional – 6-10 business days
Sydney– 7-14 business days
NSW Regional – 8-16 business days
ACT – 6-12 business days
Brisbane – 8-10 business days
QLD Regional – 8-12 business days
Perth – 14-22 business days
WA Regional – 14-22 business days
*Please note: there are currently significant delays with freight to WA.
Northern Territory – 10-12 business days
Tasmania – 6-8 business days
We ship to every city, town and suburb in Australia!
We can ship to PO boxes, Parcel Lockers, and business addresses
We are able to ship our wines to some international destinations. Please send us an email at enquiries@hughhamiltonwines.com.au with the wines you would like to send and the destination and we will send back a quote.
Shortly after placing your order and the order leaving our warehouse you should receive the tracking number for your order. You will then be able to track it with on our courier partners website.
If your order hasn’t arrived, please call 08 8323 8689 or email enquiries@hughhamiltonwines.com.au our team straight away. We will handle all the enquiries with the couriers and make sure your parcel is on track for delivery.
SHOP AND PRODUCTS
You certainly can! Place the order online and use the voucher code COLLECTCD and let us know when you would like to collaect your order in the ‘notes’ section at checkout.
We accept all major credit cards. We also have Afterpay and Paypal as payment options.
Almost all of our wine bottles are full standard sized 750ml, including the wine in our Sampler Packs.
‘The Ruffian’ Liqueur Muscat is a 500ml bottle.